Thank you for shopping at Rusty Star.

If you have any questions about the ordering or billing process, or have any comments, please don't hesitate to Contact Us.

Because all of our products are handmade/made to order, please allow us at least 3-4 weeks on signs and 6-8 weeks on clocks for us to complete your order and prepare it for shipping. It is our goal here at Rusty Star to provide you with excellent service for both the quality of our products as well as the shipment of your order.
Payment is due at the time the order is placed and is required before we will begin processing the order. 
Current methods of payment are:

Visa, MasterCard, AMEX, Discover & PayPal.
Any order that needs to be received within 3-7 days from the day it was placed, will be charged a 25.00 rush fee.
We will accept returns on our clocks and signs as long as they are not personalized or have been painted with a special color that is not listed on our color chart within 7 days of receipt. There is a 25% restocking fee on ALL returned orders. Once the item has been returned to us, you have a couple of options; we can replace your item or issue you a store credit, less shipping and handling costs and the restocking fee. The customer is responsible for all shipping and handling costs and will not be reimbursed for any of it.
We do not accept returns on our create your own signs or on our personalized clocks and signs. When placing an order for either one of these, we send each customer a digital sample that must be approved by you before we can begin working on your order. We do this to avoid any errors on your item. Please make sure all spelling is correct and you are sure of your color selections, as all sales are final with these.
There will be a 20.00 fee for all create your own orders that are cancelled after we have created the designs for you. Cancellations will not be accepted for an order that we have already started processing.
All products are handled with care while here at Rusty Star, are carefully prepared for shipment and are packaged to avoid damage. However, if your item was damaged during shipping, please contact USPS (United States Postal Service) as we are not responsible for any damage that occurs during shipping. Please make sure to keep all packaging as USPS requires you to bring it in for inspection. Once it has been determined that they are responsible for the damage, you will be reimbursed by them.
All orders will be shipped via the shipping carrier chosen by the customer and are paid by the customer. During our busy season, please allow us additional time to get your order out.
All Customer Pick-Up orders MUST be picked up at our place of business and are by appointment only. If you are not here by your appointment time, you will need to call us and reschedule for a different time. All pick-ups must be done by 5:00pm. If you are not able to pick your order up here, you will need to make sure that you select to have it shipped to you when the order is placed.
Please know that your privacy is very important to us! When placing an order, you will be required to create an account that will store your contact information (name, address, shipping address, phone number and email address). This information will be stored so that the next time you shop with us, all you will need to do is log in to your account. This information is used only to process orders.

Your information will remain confidential. We will not distribute or sell any of the information you have given us. We will not allow a third party access to your personal information and we will not solicit you or contact you outside of the ordering process.

We do have a mailing list and if you have decided to sign up for this, you will receive an occasional newsletter via email, notifying you of new products being added or any specials we are running.
You can shop at Rusty Star with confidence. Since 1996, we have partnered with, a leading payment gateway to accept credit cards and electronic check payments safely and securely for our customers.  
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works.

The company adheres to strict industry standards for payment processing, including:
• 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP)
• Industry leading encryption hardware and software methods and security
protocols to protect customer information.
• Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

Rusty Star is registered with the Authorize.Net Verified Merchant Seal program.