If you have any questions about the ordering or billing process, or have any comments, please don't hesitate to Contact Us.
Payment is due at the time the order is placed and is required before we will begin processing the order.
Visa, MasterCard, AMEX, Discover & PayPal.
All sign orders will be shipped via the shipping carrier chosen by the customer in 10-15 business days (2-3 weeks), clock orders in 35-40 business days (6-8 weeks) and are paid by the customer. During our busy season, please allow us additional time to get your order out.
All Customer Pick-Up orders MUST be picked up at our place of business and are by appointment only. If you are not here by your appointment time, you will need to call us and reschedule for a different time. All pick-ups must be done by 5:00pm. If you are not able to pick your order up here, you will need to make sure that you select to have it shipped to you when the order is placed.
Please know that your privacy is very important to us! When placing an order, you will be required to create an account that will store your contact information (name, address, shipping address, phone number and email address). This information will be stored so that the next time you shop with us, all you will need to do is log in to your account. This information is used only to process orders.
Your information will remain confidential. We will not distribute or sell any of the information you have given us. We will not allow a third party access to your personal information and we will not solicit you or contact you outside of the ordering process.
We do have a mailing list and if you have decided to sign up for this, you will receive an occasional newsletter via email, notifying you of new products being added or any specials we are running.
You can shop at Rusty Star Sign Company with confidence. Since 1996, we have partnered with Authorize.net, a leading payment gateway to accept credit cards and electronic check payments safely and securely for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works.
The company adheres to strict industry standards for payment processing, including:
• 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP)
• Industry leading encryption hardware and software methods and security
• Compliance with the Payment Card Industry Data Security Standard (PCI DSS).
Rusty Star Sign Company is registered with the Authorize.Net Verified Merchant Seal program.